Big Basket, one of India’s leading online grocery delivery platforms, has a comprehensive revenue model that encompasses various streams. Below is a step-by-step guide to understanding how Big Basket generates revenue:

  1. Product Sales: The primary revenue stream for Big Basket comes from selling groceries and household essentials through its online platform. Customers browse through the catalog of products available on the website or mobile app and place orders for items they need.
  2. Membership Fees: Big Basket offers subscription-based membership programs such as BB Star. Customers pay a membership fee in exchange for benefits such as free delivery, exclusive discounts, and early access to deals. These membership fees contribute to the company’s revenue.
  3. Delivery Charges: While Big Basket offers free delivery for orders above a certain threshold for members, non-members or those with orders below the threshold may incur delivery charges. These charges contribute to the company’s revenue.
  4. Commission from Sellers: Big Basket operates as a marketplace, allowing various sellers, including local grocery stores and brands, to list their products on its platform. In return for providing them with a platform to reach customers, Big Basket charges a commission on the sales made by these sellers.
  5. Advertising and Promotions: Big Basket generates revenue through advertising and promotional activities on its platform. Brands pay to promote their products, feature them prominently in search results, or offer discounts to customers. Additionally, Big Basket may collaborate with brands for sponsored content, banners, or emails.
  6. Private Labels: Big Basket has its own range of private label products across categories such as staples, snacks, and personal care. These products offer higher margins compared to third-party branded products, contributing to the company’s revenue.
  7. Data Monetization: Big Basket collects a vast amount of data on customer preferences, purchasing behavior, and market trends. This data can be valuable to consumer goods companies, market researchers, and advertisers. Big Basket may monetize this data through partnerships, insights reports, or targeted advertising.
  8. Subscription Services: Apart from grocery delivery, Big Basket may offer subscription services for other related services such as meal kits, specialty products, or premium memberships with additional perks.
  9. Partnerships and Collaborations: Big Basket may enter into partnerships or collaborations with other companies, such as banks or e-wallets, to offer co-branded services or exclusive discounts to customers. These partnerships often involve revenue-sharing arrangements.
  10. Value-added Services: Big Basket may offer value-added services such as express delivery, scheduled deliveries, or specialized packaging for fragile items. Customers willing to pay extra for these services contribute to the company’s revenue.

By diversifying its revenue streams and continuously innovating its offerings, Big Basket has established itself as a dominant player in the online grocery delivery market in India.


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